What steps should I take if I discover quality or quantity issues after receiving my ZUERST order?

We have established clear after-sales problem handling procedures to efficiently resolve any issues you may encounter. Please refer to the following steps based on your specific situation:

1. Handling Procedures for Different Issues

(1) Quantity Discrepancy or Wrong Items Shipped

①Your Actions: Please immediately take photos or videos documenting all received goods, the outer packaging, and the shipping label. Contact us through the designated channel and provide your order number and a description of the issue.

②Our Response: We will promptly verify our records. Once confirmed, we will immediately arrange for the correct goods to be resent at our shipping expense and discuss the handling of any surplus items with you.

(2)Product Quality Issues

①Your Actions: Please document in detail and photograph the defect. Report the specific situation and your request (e.g., exchange, return) through the official channel.

②Our Response: After confirmation, we will provide a solution such as a return/exchange, repair, or compensation as agreed upon, and cover the necessary shipping costs incurred. We will also conduct internal traceability and improvement.

(3)Severely Damaged Goods

①Your Actions: If damage is found before signing for receipt, please refuse the delivery on the spot and have the courier note "outer packaging damaged, goods damaged" on the shipping label. If damage is discovered after opening the package post-delivery, immediately photograph the outer packaging, the damaged contents, and the shipping label, then contact us.

②Our Response: We will immediately initiate the logistics claim process and prioritize arranging a reshipment or refund for you to ensure it does not delay your use.

2. Recommendations for You (To Ensure Efficient Resolution)

(1)Unbox and Inspect Promptly: We recommend checking the quantity, model, and appearance of the goods as soon as possible after receipt.

(2)Be Sure to Retain Evidence: Please keep all relevant documentation, such as order screenshots, payment records, communication records, photos/videos of the problematic item, and shipping documents.

(3)Use Official Channels for Communication: We recommend contacting us through formal channels specified in the contract, such as the agreed-upon email or corporate communication tools, to ensure the communication is traceable and allows us to assist you promptly.